Support
How can we help?
Most answers are below. If yours isn't, write to us.
Common questions
I can't sign in.
Sign in the same way as before: Apple, Google or email. If your new iPhone asks to open your data, use your passkey or your recovery kit. In the app, tap "I can't sign in" for the next steps.
I've lost my passkey and my recovery kit.
Nobody can recover your data, Maalin included. You can reset to an empty account after 7 days; every device and your email are told first.
My watch data isn't showing.
Open You → Connected sources → Apple Health → Check your device. It shows the one switch to turn on in your device's app, and "Data found from:" shows what's arriving.
Two devices show different numbers.
You → Connected sources: choose which source wins for each measure.
The prayer times differ from my mosque.
In Prayer settings, choose another method or Asr school, or adjust each prayer by up to 30 minutes.
Ramadan starts a day apart where I live.
You → Region and language → Hijri date adjustment.
I can't see the microphone.
Voice logging works in English. With Maalin in Somali, you type.
Photo logging asks me to describe the plate.
Reading photos needs an iPhone with Apple Intelligence. On other iPhones, a short description does the same job.
How do I export or delete my data?
You → Privacy and data. Export gives everything as JSON and CSV. Delete removes one area, one day, what Maalin learned, or everything.
How do I change the language?
You → Region and language.
I get too many notifications.
You → Reminders. Lower the daily limit, turn off any type, or tap "Quieter for a week".
Sync isn't available where I live.
In a few countries, sync waits for local approval. Maalin still works fully on your phone.